Job Title: Customer Service

The Company:

Kewell Converters Ltd is a family run company, with family values at our core.  We are the UK’s foremost specialist foam converter based in beautiful Edenbridge, Kent.  We have a highly skilled and dedicated team and operate some of the most advanced machinery in our industry.  We been operating for over 50 years, and have a 32,500 square foot modern manufacturing facility, with a Team of over 35 people.,

Summary:

We are looking for a progressive, motivated, and hardworking individual for our Customer Service role.   Who can help develop our customer service to the next level and be part of a great Team!

The Role:

·       Customer service support dealing with customer enquiries & queries.

·       Processing and confirming new orders.

·       Updating and monitoring company CRM system.

·       Liaising with Production Team

·       General office management and administration tasks

·       Ad hoc duties as required.

·       Greeting clients / visitors

The Candidate:

We are looking for someone who:

·       Has excellent communication skills, both written and verbal.

·       Is well organised and has strong attention to detail.

·       Capable and experienced user of CRM systems.

·       Is willing to learn, develop and is adaptable.

·       Has a positive, can-do mindset.

·       Has strong IT skills (Outlook / Microsoft office)

The Package:

·       Salary: £26-28k DOE

·       Hours: Monday to Friday 8.30am – 5pm

·       Holiday: 20 days plus bank holidays.

Our Company Values:

·       Innovative

·       Loyalty

·       Integrity

·       Quality

·       Passion and Enthusiasm

Department: Administration

Location/Branch: KCL House